I’ll preface this post with the fact that I really respect Scott Kelby and all at the Kelby Training empire and from time to time have subscribed to both what were NAPP and Kelby Training. I understand that Scott has a business to run and that he and his colleagues do release a lot of free stuff too.
However, I thought that when they introduced the new Kelby One subscription which combines the NAPP and Kelby Training subscriptions into one slightly cheaper solution they have annoyed some of their most loyal subscribers. I have no problem with the new product as this is now cheaper than before and I don’t know why it took so long to combine them.
You can read more about the new product here at Scott’s blog: Photoshop Insider.
So why what have done to annoy some of their subscribers? For some of the existing subscribers the price that one pays for the new service can differ depending on the order of which you subscribed to either of the older products.
I’ll explain this by setting some scenarios and you can see the problem; previously NAPP membership cost $99 per year and Kelby Training cost $199 a year.
Scenario A: You don’t subscribe to either NAPP or Kelby Training, Kelby One costs $249 per year (a $49 saving – great if you wanted both).
Scenario B: You only subscribe to NAPP, Kelby One costs $99 (the same as NAPP); it remains at this price as long as you don’t let your subscription end.
Scenario C: You only subscribe to Kelby Training, Kelby One costs $199 (the same as Kelby Training); it remains at this price as long as you don’t let your subscription end.
So already we have a disparity, the person who paid for the more expensive product is paying twice what the person who paid for the cheaper product. But it gets worse:
Scenario D: You subscribe to both NAPP and Kelby Training; but you subscribed to NAPP first, Kelby One costs $99; it remains at this price as long as you don’t let your subscription end.
Scenario E: You subscribe to both NAPP and Kelby Training; but you subscribed to Kelby Training first, Kelby One costs $199; it remains at this price as long as you don’t let your subscription end.
What? So here we have two people paying almost $300 a year but because they subscribed to both products in a different order they get penalised if they did the wrong one first. To be fair most people do NAPP first and then Kelby Training second as there was a $20 discount on Kelby Training for NAPP members. However this isn’t everyone.
That said, everyone is paying less for 2 great services but I think that the subscription rates for the existing users could have been worked out better ($99 for all users and a second year added for users of both NAPP and Kelby Training maybe?).
It is interesting that Scott’s post on the announcement now has over 470 comments and we have had heard nothing from Scott, NAPP or anyone in the Kelby media empire since this post. They consider the matter closed which is a bit disappointing really.
Finally, I am kicking myself as I used to subscribe to both NAPP and Kelby Training (NAPP was first) so it would have cost me only $99 a year for both products which is a bargain. You live and learn! :)